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FREE SHIPPING ON EQUIPMENT ORDERS OVER $95 - DISC ORDERS OVER $50

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Please select a topic:
  • RETURNS & EXCHANGES
  • WRONG FORMAT SOFTWARES
  • ORDERS CANCELLATION
  • SHIPPING
  • INTERNATIONAL ORDERS
  • ORDERS CONFIRMATION
  • TRACK YOUR SHIPPING
  • LOST, DELAYED OR DAMAGES PACKAGES
  • ONLINE ORDERS
  • DISPUTES AND REFUNDS
  • BACK ORDERS
  •  


    Asianmv.com's Privacy Policy :

    Asianmv.com knows that you care how information is used and shared, and we appreciate your trust and respect your privacy. You may rest assured that the information you give us is kept strictly confidentail. We will not sell or share any private information. By visiting DTS Karaoke, you accept the practices in this Privacy Notice.

    Because of our large in stock inventory. Most items are available for immediate shipment. In the rare instances, back orders will placed. You will be notified immediately.


    RETURNS & EXCHANGES :


    We realize that occasionally an order might be placed in error or in rare instances you might receive a defective or damaged product. Our aim is to treat our customers as we ourselves expect to be treated. In order to provide efficent and rapid return service, Please follow these 3 easy steps.

    1. Inspect your order upon receipt and immediately notify us in the event of any problem. All returns and / or exchanges must be made within 10 days of your receipt of shipment.


    2. We will issue you an RMA# for the return. This RMA# must be written clearly and visibly on the return label of the shipping carton. Any return without an RMA# will not be processed.


    3. Include a copy of the original invoice and a note detailing any defect or the reason for the return. Please note that software that has been opened or unwrapped is non-returnable unless defective, in which case it may be returned for replacement of the same title.


    • All returns and exchanges will be processed within 10 days of receipt of your shipment.
    • All returns without RMA# will not be processed.
    • All defective merchandise must received and inspected by our Return Department before we can ship you a new one.
    • Equipment must be returned in original package with all instruction books, manuals, connecting cables and accessories as received. Any software included in the package and/or additional items provided must be returned.
    • A 25% restocking fee will be charged on all returns (Not exchanges). Shipping is non-refundable.
    • In the event that items are missing and merchandise is returned in damage or unusable condition you will be charged for replacement parts in addition to a 30% restocking fee.
    • Denon, Panasonic, VocoPro, Shure and Pioneer products may be returned for warranty servicing only. No refunds or exchange on these products
    • We are not responsible for damaged returns or items lost in transit. We urge you to insure your return shipment against loss or damage.


    DISPUTES & REFUNDS:
    • You Must submit any claims or disputes you may have with respect to any charge to your account in writing to DTS Karaoke within 60 days from the time said charge was made; otherwise any claim or dispute with regard to said charge will be waived and the respective charge will be final and not subject to challenge. In the event of any default by you to make payment, you will be responsible for all reasonable expenses (including but not limited to attorneys' fees and costs)incurred by DTS Karaoke in collecting moneys owned.


    ORDERS CANCELLATION :
    • To cancel an order made by mistake or change of mind. Please contact us at 1-800-588-1868 immediately during our regular business hours. We are not responsible for all changes relating to unconfirmed cancellations through e-mail, or voice messages. We'll try our best to cancel your orders if made by mistake. No cancellations will be made once the package is shipped.


    WRONG FORMAT SOFTWARE :
    • Please contact us for questions regarding software formats. It is your responsibility for choosing the correct format for your player. All opened software are non-returnable.


    SHIPPING :
    • Asianmv.com Order Department is available 7 days a week.
    • The regular business hours of Asianmv.com shipping department is from 8:00 A.M. to 6:00 P.M. (PST). Orders placed on Saturday, Sunday or Holidays will not be processed for shipment until the next business day.
    • On Orders of $100.00 or more (excluding receivers) we offer FREE Ground Shipping within the Continental United States.(excluding Alaska, Hawaii, Puerto, APO, FPO)
    • We can provide expidited delivery service such as Next Day Air, 2nd day Air, 3rd day select etc. at an additional charge.
    • We will gladly exchange any damage or defective equipment. Inspect the merchandise upon receipt and notify us immediately in the event of any problem.
    • Any defective discs maybe returned for replacement of the same title.
    • All Merchandise shipped to customer will be sent by UPS Ground Unless Customer pay for the additional cost for faster service.


    INTERNATIONAL ORDERS:

    • In order to avoid delays in shipping international orders after we notify you of the shipping cost by e-mail. You must have a copy of your Credit Card faxed or scanned to us as well as a Photo ID before the order can be processed. This is a protection we offer to the cardholders.


    ONLINE ORDERS:
    • If you are ordering online and want EXPEDITED SHIPPING because you need the merchandise by a certain date MAKE YOUR SHIPPING CHOICE CAREFULLY, bearing in mind that on-line orders require a minimum 1 day processing period. Weekend orders are not processed until monday or the next business day. We cannot be responsible if you choose the wrong type of shipping. If you have any questions at all about this please call us first at 1-800-588-1868


    BACK ORDERS:
      Allow approximately 2 to 4 weeks for the processing of back orders. If you wish to cancel the item(s) back ordered or exchange for something else please call us with your order number so we can assist you further.

      ORDER WITH CONFINDECE:
      • After you place your Order. We will immediately e-mail you an order conformation invoice.


      TRACK YOUR OWN SHIPMENT:

      • You will receive an updated e-mail with your tracking number when you order is shipped.


      LOST, DELAYED OR DAMAGED PACKAGES:

      • We are not responsible for lost,delayed or damaged shipments unless you notify us within 15 days. Notify us immediatedly if you order has been damaged in transit so we can file a claim within the required timeframe.


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